Return the merchandise to us in its original packing along with the invoice.
You need to fill return request form and Do not forget to mention the Special Return Code that will be issued to you once you send in your return request.
Customer can only return within 07 days, start from the day of purchase printed in Invoice
All items to be returned must be unused and in their original condition with all original tags.
Please do take care that you pack items securely and safely to prevent any loss or damage during transit.
For all self shipped returns, we recommend you use a reliable courier service.
This is subject to your return having met the requirements of being unused, returned within 15 days.
All returns are evaluated before being processed. Please note that it usually takes 7-14 working days to receive the package you return. Once we receive your return, please allow up to 15 business days to complete your return & reverse your payment.
Vezela’s 6 months warranty policy
6 months warranty on products, only if bill is there or warranty card is there. This includes free repairs for anything that goes wrong in the product. (If mis-handling is done, then it is chargeable even within 6 months. For e.g.:- pen mark, cut by a scissor, burnt, etc…) If no bill or warranty card is there, then no free repair i.e. it will be chargeable.
Note : Product bought during sale or discount schemes cannot be returned, repaired or exchanged.